Quality
Clinical Quality & Patient Safety
We partner with organizations to embed clinical quality and patient safety as foundational pillars of care delivery. Our approach integrates evidence-based practices, high reliability principles, and proactive risk mitigation to reduce harm and improve outcomes. Through root cause analysis (RCA), failure mode and effects analysis (FMEA), and real-time data review, we help teams identify trends and implement sustainable improvements. The result is a culture of safety where quality is measurable, consistent, and patient-centered.
Performance Measurement and Benchmarking
We develop robust performance measurement systems that align organizational goals with national and peer benchmarks. Our services include metric selection, dashboard design, and data interpretation to track outcomes and drive accountability. By comparing performance against best-in-class standards, we help leaders identify gaps and implement focused interventions. This data-driven approach ensures continuous improvement and competitive excellence across all domains of care.
Patient Experience & Engagement
We elevate the patient experience by designing systems that foster trust, compassion, and collaboration. Our strategies include real-time feedback tools, service recovery models, and staff training in empathy and communication. By engaging patients and families as active partners in care, we enhance satisfaction, adherence, and overall outcomes. This commitment to engagement transforms the care environment into one that is responsive, inclusive, and healing-centered.
Workforce & Culture
We build a workforce culture that supports quality improvement through empowerment, accountability, and recognition. Our consulting focuses on engagement surveys, leadership development, and shared governance to align team values with organizational goals. By fostering psychological safety and continuous learning, we enable teams to speak up, innovate, and sustain excellence. A strong culture becomes the foundation for lasting improvement and high reliability.
Process & Efficiency Improvement
We help organizations streamline operations through process improvement initiatives that enhance efficiency and quality simultaneously. Using Lean, Six Sigma, and PDSA methodologies, we identify bottlenecks, eliminate waste, and standardize best practices. Our data-informed approach ensures improvements are measurable, replicable, and aligned with strategic objectives. The outcome is a more agile organization that delivers higher value with fewer resources.
Equity & Population Health
We integrate equity and population health into quality strategies to ensure all patients receive fair, high-quality care. Our consulting includes disparity analysis, community health assessment, and targeted interventions for vulnerable populations. By leveraging social determinants of health and population-level data, we support organizations in achieving equitable outcomes. This approach aligns clinical excellence with social responsibility and mission-driven care.
Regulatory & Accreditation Readiness
We prepare organizations for regulatory and accreditation success by embedding compliance into daily operations. Our readiness assessments, mock surveys, and policy reviews ensure alignment with CMS, Joint Commission, and state requirements. We also guide teams in documentation excellence and corrective action planning. With D4E, organizations move beyond compliance to achieve recognition as leaders in quality and safety.
Technology & Data-Driven Improvement
We leverage technology and analytics to transform quality improvement from reactive to predictive. Our experts design dashboards, automate reporting, and integrate data from EMRs and business intelligence platforms for real-time insights. By aligning metrics with goals and empowering leaders through data literacy, we turn information into action. This technology-enabled approach accelerates improvement and ensures decisions are evidence-based and impactful.
Consultation Contact
Whether your organization is seeking Magnet® recognition, Pathway to Excellence® designation, or accreditation in Nursing Continuing Professional Development (NCPD) or Practice Transition Accreditation Program® (PTAP), you’ll benefit from enlisting a strategic partner with deep expertise to address any questions or unique challenge .
Sign up for a free needs assessment to:
- Identify gaps in meeting credentialing criteria
- Develop an informal action plana
- Learn more about the benefit of partnering with an ANA Nursing Excellence consultant and establish next steps in your journey